Titanium Community Questions & Answer Archive

We felt that 6+ years of knowledge should not die so this is the Titanium Community Questions & Answer Archive

appcelerator support

i'm now a premium customer and i'd like to share my experience here. i must say that it's simply great. it might not be the same for you, but i'm earning quite some money by doing mobile projects at the moment, cause i'm not selling them on my own but doing it as a 3rd party developer. for me the premium account is perfect, as appcelerator support is doing a great work, and almost immediatly answered to my support requests today.

i'm in no way affiliated to appcelerator beside being a paying customer, but i can already say that the price for the premium account is worth its money for sure. if you can afford it, you should really consider it!

— asked June 30th 2010 by Christian Sigl
  • mobile
  • premium
  • support

7 Answers

  • Thank you very much for your kind words. We work hard :)

    We recognize not everyone can afford a subscription and we're working hard at making some new products and additional accommodations to allow the pricing to scale up/down a little better.

    We're also investing heavily in a lot of new training, tutorials and overall product documentation to make to product offering easier to learn and to really improve the quality.

    Please stay tuned for more information on these and other exciting stuff we're working on.

    — answered July 1st 2010 by Jeff Haynie
  • If you have an app making enough money to afford it, priority bug fixes alone make it worth the subscription cost. I have been a premium subscriber for a bit over a month now, and their support has been very good.

    — answered July 1st 2010 by Damien Elmes
  • I will add my praise, too, for premium support. Responses have been fast and thorough, even when taking 4 or 5 iterations. We've had three Ti bugs addressed within 24-48 hours. Great staff to work with!

    — answered July 1st 2010 by Richard Baughman
  • I think more flexible pricing has to happen. I would guess that a lot of the initial audience for Titanium Mobile will be individual developers or small teams. They will be reluctant to part with the monthly charge until they can show some profits based on applications created using Titanium, yet they may not get there without Premium support.

    — answered July 7th 2010 by Alan Bourke
    1 Comment
    • exactly. i guess they need to explain their business modell in deeper detail to their customers. if you are a 3rd party developer and not selling the app on your own, the price for the premium account will pay within hours

      — commented July 7th 2010 by Christian Sigl
  • I have tried premium support and it is as they say excellent. However I am one of those small single developers that just cannot afford the high costs of the entry level plan.

    Don't get me wrong I am not looking for cheap support but maybe a limited plan for less money, x amount of incidents per month for x amount and even a per incident charge. The more incidents you buy the cheaper it gets.

    I don't want to see 1 incident for $70 and two for $140, there should be a curve to the pricing that encourages people to purchase more and move up the scale towards the unlimited option as their finances allow.

    I just feel a the moment it excludes SO MANY people from getting ANY support at all and I don't think that is a good thing.

    — answered July 7th 2010 by Stephen Page
  • I have to agree with Christian. I'm a premium support customer and the responsiveness of the Titanium team has been fantastic. I'm really enjoying the platform and remain excited about its future.

    — answered July 1st 2010 by David Geller
  • So I pulled the trigger :)

    — answered July 1st 2010 by Sj Singh
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