Titanium Community Questions & Answer Archive

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How to reopen a Lighthouse ticket when the bug still exists

Hi all
Could you tell me how a user can reopen a ticket? Currently, if I add a comment to a ticket marked as "resolved", it does not reopen it. I am concerned that, if the post does not get noticed, the ticket will remain closed and it will be assumed wrongly that the bug is fixed.

Please see ticket #1304

— asked July 22nd 2010 by Paul Dowsett
  • android

2 Answers

  • Accepted Answer

    @Hal when any comment is made it goes to everyone on the watch list even after it's closed.

    — answered July 22nd 2010 by Don Thorp
    1 Comment
    • @Don - If the comment gets overlooked, the bug can exist without anyone realising that action needs to be taken on it.
      But the main problem is that, without the ability to reopen the ticket, the status of the bug is ambiguous, possibly for the core dev team, but certainly for the community.
      I'd really welcome appcelerator placing more trust in the community to act responsibly. In some circumstances, admittedly, you run the risk of having tickets reopened when they should not - but for the small amount of time it takes to rectify this (ie close the ticket again, and possibly post an explanation), this concern is trivial.
      In the long run, placing more onus on the community to govern itself will pay dividends for appcelerator in the long run.

      — commented July 22nd 2010 by Paul Dowsett
  • I think they fix it on the repository. So you should wait for the next release or you can build your own titanium API version from github.

    — answered July 22nd 2010 by Adam Wallner
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